1. Information We May Collect
We may collect information you provide when contacting us, booking a trial or enrolling in a program, including:
- Name, telephone number, email address and country of residence.
- Student name, age, level and requested program.
- Class schedules, attendance, assessments and progress reports.
- Messages sent through the website, email or WhatsApp.
- Limited technical information such as IP address, device, browser and essential cookies.
- Basic payment information provided by the payment processor. We do not store full payment-card details on our website.
2. How We Use Information
We use personal information only as reasonably necessary to:
- Respond to enquiries and assess the student’s level.
- Arrange lessons and assign an appropriate teacher.
- Track attendance, progress and educational reports.
- Manage subscriptions, payments and support requests.
- Improve and secure our website and services.
- Send service-related class and account notifications.
3. Children and Parental Consent
Because the Academy provides education to children, enrolment, communication and payment must be completed by a parent or legal guardian, or with their clear permission. Children should not submit personal information independently without parental knowledge.
A parent or guardian may request access to, correction of or deletion of a child’s information, subject to legitimate legal and financial record-keeping requirements. We do not sell children’s personal information or use it for targeted advertising.
4. Sharing Information
We do not sell personal information. We may share only the information reasonably required with:
- Teachers and supervisors responsible for the student.
- Hosting, video-meeting, messaging and payment providers.
- Public authorities when disclosure is legally required.
5. Data Retention
We retain information for as long as reasonably necessary to provide services, manage accounts and financial records, resolve complaints and meet lawful obligations. Information is then securely deleted or anonymised unless a longer period is required by law.
6. Information Security
We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No online system can guarantee absolute security, so please avoid sending highly sensitive information through public communication channels.
7. Your Rights and Choices
Depending on the laws that apply to you, you may request access, correction, deletion, restriction, portability or objection regarding your personal information. You may also withdraw consent to optional marketing communications at any time.
8. Cookies
Our website may use essential cookies for security, functionality, language preferences and performance measurement. You can manage cookies through your browser, although disabling essential cookies may affect website functions.
9. Third-Party Services
Our services may use external tools such as Zoom, WhatsApp and payment providers. Their use is also governed by their own privacy policies.
10. Updates and Contact
We may update this policy when our services or legal requirements change. The latest revision date is shown above.
For privacy enquiries, contact us at: anasbnmalek1@gmail.com — +20 11 20247619